APPLICATION OF SIX SIGMA IN HIGHER EDUCATION QUALITY ASSURANCE

Abstract

Quality management in higher education has always been of utmost importance. It has become an even more important issue in the last years as a result of the increased demands by stakeholders and competitors. Although the Six Sigma concept has been successfully implemented in manufacturing industry for many decades and in the service sector in the last decade, its implementation in the quality assurance of higher education intuitions is still lacking. The purpose of this paper is to show that higher education providers have a great scope of implementing the Six Sigma concept. To achieve this objective, we present the Define-Measure-Analyze-Improve-Control (DMAIC) model. The application of this model in HEIs can help in better understanding of the university processes and in their quality assurance.