Scanning of services based on E-Governance Macedonia 2020

Abstract

This article presents the activities and the mechanisms of scanning the effectiveness of e-Government services in Republic of North Macedonia. The goal is to compare the results with other European Union members and Western Balkan’s countries. The used methodology for scanning the effectiveness of e-Government services is adopted by the European Union, but since North Macedonia is not a member of the Union, the scanning was not conducted within their earlier measurement reports. These results will help the e-Government institutions in North Macedonia to set priorities and improve their services. Finally, the Government can sooner implement the proposed development standards and integrate in the European e-Government services framework, since the benchmark score is below EU average.